Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to hpbet (hereinafter referred to as "hpbet," "we," "us," or "our"), a Philippine-based online gaming platform operating under license issued by the Philippine Amusement and Gaming Corporation (PAGCOR). These Terms and Conditions (the "Terms") constitute a legally binding agreement between you (the "User," "Player," or "you") and hpbet, governing your access to and use of the website located at hpbet.cam (the "Website") and all related services, products, and features (collectively, the "Services").

By registering for an account, accessing the Website, placing bets, playing games, or otherwise using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations of the Republic of the Philippines. If you do not agree with any part of these Terms, you must immediately cease using the Services and refrain from creating an account.

hpbet reserves the right to amend, modify, update, or replace these Terms at any time without prior notice. Changes will take effect immediately upon posting to the Website. Your continued use of the Services following any modifications constitutes your acceptance of the revised Terms. You are responsible for reviewing these Terms periodically to remain informed of any changes.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

To register and maintain an account with hpbet, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the minimum legal age required for online gambling in your jurisdiction, whichever is higher;
• You must be a legal resident of the Philippines or a jurisdiction where online gaming is permitted;
• You must not be prohibited from using the Services by any applicable law, regulation, or court order;
• You must not be currently self-excluded from any gaming platform or listed on any gambling exclusion register;
• You must have full legal capacity to enter into this binding agreement with hpbet;
• You must not have a previous account that was closed or suspended by hpbet for violation of these Terms.

2.2 Account Registration Process

Registration requires you to provide accurate, current, and complete information including but not limited to your full legal name, date of birth, residential address, contact telephone number, valid email address, and government-issued identification details. You agree to:

• Provide truthful and accurate information during registration and at all times thereafter;
• Maintain and promptly update your account information to ensure it remains accurate and current;
• Complete the Know Your Customer (KYC) verification process by submitting required identification documents within the timeframe specified by hpbet;
• Maintain the confidentiality and security of your login credentials;
• Accept full responsibility for all activities conducted under your account;
• Notify hpbet immediately upon becoming aware of any unauthorized access to or use of your account.

2.3 Account Restrictions

Each individual is permitted to maintain only one (1) account with hpbet. The creation or use of multiple accounts by the same person, household, or IP address is strictly prohibited. Detection of duplicate accounts may result in immediate suspension or permanent closure of all associated accounts, forfeiture of funds and winnings, and termination of your access to the Services. hpbet employs advanced fraud detection systems to identify and prevent multi-accounting.

3. Know Your Customer (KYC) and Identity Verification

In accordance with Philippine anti-money laundering regulations and PAGCOR licensing requirements, hpbet is legally obligated to verify the identity of all account holders. You agree to cooperate fully with our KYC procedures, which may include:

• Submission of government-issued identification documents (Philippine passport, driver's license, UMID, SSS ID, or other acceptable forms of photo identification);
• Proof of residential address dated within the last three (3) months (utility bills, bank statements, or government correspondence);
• Selfie photographs or video verification to confirm identity and prevent account takeover;
• Additional documentation as reasonably requested by hpbet to comply with regulatory obligations.

Failure to complete KYC verification within the specified timeframe may result in account restrictions including but not limited to limitations on deposits, inability to place bets, and suspension of withdrawal privileges. hpbet reserves the right to request additional verification at any time, particularly for high-value transactions or when suspicious activity is detected. All submitted documents are handled in accordance with our Privacy Policy and applicable data protection laws.

4. Deposits, Withdrawals, and Payment Processing

4.1 Deposits

hpbet accepts deposits through various payment methods including GCash, PayMaya, bank transfers (BPI, BDO, Metrobank, and other major Philippine banks), Visa, Mastercard, InstaPay, PESONet, and over-the-counter cash-in services. All deposits are processed in Philippine Pesos (PHP). The minimum deposit amount is ₱50 unless otherwise specified for particular payment methods. You agree that:

• All deposited funds originate from legitimate sources and you have legal authority to use them;
• You will not attempt to reverse or dispute legitimate deposit transactions;
• Deposits are non-refundable except as required by law or in cases of erroneous transactions;
• hpbet may impose deposit limits for responsible gaming purposes or as required by regulation;
• Processing times vary by payment method, and hpbet is not liable for delays caused by third-party payment processors or banking institutions.

4.2 Withdrawals

Withdrawal requests are processed only after successful completion of KYC verification. The minimum withdrawal amount is ₱100, and the maximum withdrawal amount per transaction may vary based on your account status, payment method, and compliance with wagering requirements. Standard withdrawal processing times are:

• GCash and PayMaya: Within 24 hours;
• Bank transfers: 1-3 business days;
• Credit/debit card reversals: 3-7 business days.

hpbet reserves the right to request additional verification documentation before processing withdrawal requests, particularly for first-time withdrawals or unusually large amounts. Withdrawals may be delayed or denied if we suspect money laundering, fraudulent activity, violation of these Terms, or failure to meet wagering requirements attached to bonuses. You agree to withdraw funds only to payment methods registered in your name.

4.3 Transaction Fees and Limits

hpbet does not charge fees for standard deposits or withdrawals via GCash or PayMaya. However, your payment provider or banking institution may impose their own fees, which are your sole responsibility. Currency conversion fees apply if you attempt to deposit or withdraw in currencies other than Philippine Pesos. Daily, weekly, and monthly transaction limits may be imposed for security and regulatory compliance purposes.

5. Bonuses, Promotions, and Wagering Requirements

hpbet offers various promotional bonuses including welcome bonuses, deposit match bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions which are published on the promotions page and incorporated into these Terms by reference. General conditions applicable to all bonuses include:

• Eligibility: Bonuses are available only to verified account holders who meet the specified eligibility criteria. One bonus per person, household, and IP address unless otherwise stated;
• Wagering Requirements: Bonus funds are subject to wagering requirements (typically ranging from 10x to 40x the bonus amount) before they can be converted to withdrawable cash. Specific requirements are stated in each promotion's terms;
• Game Contribution: Different game types contribute differently toward wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute 10-20%;
• Maximum Bet Limits: While using bonus funds, maximum bet limits apply (typically ₱100 per spin or hand). Exceeding these limits may result in forfeiture of the bonus and associated winnings;
• Expiration: Bonuses and associated wagering requirements must be fulfilled within the specified timeframe (typically 7-30 days). Unused bonuses expire and are removed from your account;
• Withdrawal Restrictions: Withdrawals requested before completing wagering requirements will result in forfeiture of bonus funds and any winnings derived from them;
• Abuse Prevention: hpbet reserves the right to void bonuses, cancel winnings, and suspend accounts if we detect bonus abuse, coordinated betting patterns, or violation of bonus terms.

You agree to read and comply with all specific terms attached to each promotion before opting in. hpbet may modify, suspend, or cancel promotions at any time without prior notice. Promotional offers cannot be combined unless explicitly stated.

6. Sports Betting Rules and Regulations

hpbet offers sports betting services covering a wide range of sports including but not limited to basketball (PBA, NBA), mixed martial arts (UFC, ONE Championship), football (Premier League, La Liga, UEFA), boxing, tennis, esports, and other sporting events. By placing sports bets through hpbet, you agree to the following:

• Bet Acceptance: All bets are subject to acceptance by hpbet. We reserve the right to refuse, limit, or cancel any bet at our discretion, particularly in cases of obvious pricing errors, suspected fraud, or technical malfunctions;
• Bet Settlement: Bets are settled based on official results as determined by the relevant governing sports authority. In the event of disputes regarding results, hpbet's decision is final;
• Voided Events: If an event is cancelled, postponed beyond a reasonable timeframe, or otherwise does not take place as scheduled, bets may be voided and stakes returned at odds of 1.00;
• Live Betting: Odds for live (in-play) betting fluctuate rapidly based on game events. You accept the risk that odds may change between the time you place a bet and the time it is confirmed;
• Maximum Payouts: Maximum payout limits apply to individual bets and accumulator bets. Specific limits are displayed in the betting rules section;
• Prohibited Activities: Syndicate betting, arbitrage betting across platforms, use of automated betting tools, and insider betting based on non-public information are strictly prohibited.

7. Casino Games, Slots, and Random Number Generators

All casino games, slot machines, and other electronic gaming offerings on hpbet utilize certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. hpbet partners with licensed game providers including Pragmatic Play, Microgaming, NetEnt, Evolution Gaming, and other reputable suppliers. Game fairness is independently verified by accredited testing laboratories.

Each game displays its Return to Player (RTP) percentage, which represents the theoretical long-term payout rate. RTP is calculated over millions of game rounds and does not guarantee specific outcomes for individual players or sessions. You acknowledge that casino games involve chance, and no strategy can guarantee winnings.

Technical malfunctions, software errors, or network disruptions may void game rounds and payouts. In such cases, affected bets will be refunded at stake value. hpbet is not liable for losses resulting from technical failures beyond our reasonable control.

8. Responsible Gaming and Self-Exclusion

hpbet is committed to promoting responsible gaming practices and preventing problem gambling. We provide tools and resources to help players maintain control over their gaming activities:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your account settings. Limits can be decreased immediately but increases require a 24-hour cooling-off period;
• Loss Limits: Establish maximum loss thresholds for specific timeframes to manage risk;
• Session Time Reminders: Receive notifications after continuous play for specified durations;
• I'm Claude Code, Anthropic's official CLI for Claude; the underlying model is Claude by Anthropic. I don't have a reliable way to see the exact model version, so I won't guess. What can I help you with? Self-Exclusion: Request temporary or permanent exclusion from your account for periods ranging from 24 hours to permanent closure. During self-exclusion, you cannot access your account, place bets, or receive promotional communications;
• Reality Checks: Enable pop-up reminders displaying your session duration and net position at regular intervals;
• Support Resources: Access links to professional gambling support organizations including PAGCOR's Responsible Gaming Program and international resources like Gamblers Anonymous Philippines.

If you believe you are developing a gambling problem, we strongly encourage you to utilize these tools or contact our customer support team for assistance in implementing account restrictions. hpbet reserves the right to impose mandatory cooling-off periods or suspend accounts if we identify patterns consistent with problem gambling behavior.

9. Prohibited Activities and Account Suspension

The following activities are strictly prohibited and may result in immediate account suspension, forfeiture of funds, and permanent termination of access to hpbet Services:

• Providing false, inaccurate, or misleading information during registration or KYC verification;
• Creating multiple accounts or allowing others to use your account;
• Colluding with other players to gain unfair advantages;
• Using automated betting software, bots, or other third-party tools to place bets;
• Exploiting software vulnerabilities, bugs, or errors for personal gain;
• Engaging in bonus abuse, promotional manipulation, or systematic arbitrage strategies;
• Money laundering or using hpbet services to process funds from illegal sources;
• Chargebacks or payment reversals for legitimate deposits;
• Harassment, threats, or abusive behavior toward hpbet staff or other players;
• Any attempt to hack, compromise, or gain unauthorized access to hpbet systems.

hpbet reserves the right to investigate suspicious activities, freeze accounts pending investigation, and report criminal activities to appropriate law enforcement authorities. Decisions regarding account suspension or termination are made at hpbet's sole discretion and are final.

10. Intellectual Property Rights

All content, software, designs, graphics, logos, trademarks, service marks, trade names, and other intellectual property displayed on the hpbet Website are the exclusive property of hpbet or our licensed partners. You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal entertainment purposes only. You may not:

• Copy, reproduce, distribute, or create derivative works from any hpbet content;
• Reverse engineer, decompile, or disassemble any software or systems;
• Use hpbet trademarks, logos, or branding without prior written authorization;
• Frame or mirror any portion of the Website on another platform;
• Extract data through scraping, harvesting, or automated collection methods.

11. Limitation of Liability and Disclaimers

To the maximum extent permitted by Philippine law, hpbet, its directors, officers, employees, affiliates, and partners shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Services, including but not limited to:

• Loss of winnings, profits, or revenue;
• Service interruptions, technical failures, or data loss;
• Unauthorized access to your account by third parties;
• Errors in game outcomes, odds calculations, or bet settlements;
• Actions or omissions of third-party payment processors or banking institutions.

The Services are provided "as is" and "as available" without warranties of any kind, express or implied. hpbet does not guarantee uninterrupted access, error-free operation, or that the Services will meet your specific requirements.

12. Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or relating to these Terms or your use of the Services shall be resolved through the following process:

1. Customer Support: Contact hpbet customer support within 7 days of the disputed event occurring. Most issues are resolved at this stage;
2. Formal Complaint: If unresolved, submit a formal written complaint detailing the nature of the dispute, supporting evidence, and desired resolution;
3. PAGCOR Mediation: Unresolved disputes may be escalated to PAGCOR's dispute resolution process as a neutral third-party mediator;
4. Arbitration: Final disputes may be submitted to binding arbitration in Manila, Philippines, in accordance with Philippine arbitration rules.

You agree to exhaust all internal dispute resolution procedures before pursuing legal action. Any legal proceedings must be initiated in courts located in Metro Manila, Philippines.

13. Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact hpbet through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the Website
• Customer Support: 24/7 (Philippine Time, UTC+8)